Reline 05 5 min read Guide
The 50 year warranty, in plain English
What a written liner warranty covers, the three layers behind it, and the paperwork that should land in your hands when the job is proven.
Short answer: a real relining warranty is written and layered. You get 50 years on the liner. You get a workmanship layer on the install. Your statutory rights sit under both. If it is not in writing, it is a mood, not a warranty.
The three layers, in plain English
Layer one is the liner. The cured pipe is warranted for 50 years, because its design life runs past that. Layer two is workmanship: the install, the junction seals, the patch bonds. If a seal we made fails, we return, re camera the line and fix it. That promise is written down too. Layer three is statutory. Australian Consumer Law applies to every trade service, whatever any document says.
The business card warranty
The written warranty
"Fifty years, no worries" said out loud.
A document naming the property, the line, the liner and the term.
Nothing about junctions or workmanship.
Liner and workmanship as separate written layers.
No evidence of installed condition.
Post cure CCTV footage attached as the baseline.
Worthless when the company changes its phone number.
Enforceable paper, plus your statutory rights beneath it.
Why the footage is part of the warranty
A warranty argument is an evidence argument. The post cure pass records the liner as installed: sealed, seamless, junctions cut and closed. If anything is disputed years later, that recording is the baseline. Both sides point at the same film. That is why we hand the footage over instead of filing it away. An operator who will not should worry you.
Read the warranty before you sign, in this order
- Find the term and the subject: how many years, on what exactly. Liner and workmanship should be separate lines.
- Find the proof clause: is post cure footage supplied? Keep it with the document.
- Find the process: who do you contact, and what do they do? "Return, re camera, repair" is the right answer.
The vocabulary tell
Vague cover language with no document behind it is the tell. Whatever word an operator
uses, the only question that matters is: is it written down, is it specific, and is there
footage of the installed condition? No paper, no cover.
What lands in your hands
On a Reline job, handover is a package: the written 50 year liner warranty, the
workmanship terms, the before and after footage, and the itemised rate card invoice.
File all four. That package is worth real money at sale time, too.
Common questions
What does the 50 year warranty actually cover?
The structural liner itself: the cured pipe holding its integrity for 50 years. It is issued in writing, per job, and handed over with the post cure footage. Installation workmanship, junction seals included, is a second written layer on top.
Is a warranty that long even credible?
For this material, yes. A cured in place liner is a structural pipe with a design life beyond 50 years, and the leaders in this niche warrant accordingly. What makes it credible on paper is that it IS paper: written, specific, and attached to footage proving the installed condition.
What should I keep on file after a reline?
Four things: the written liner warranty, the workmanship warranty terms, the post cure CCTV footage, and the itemised invoice. Together they are the asset: proof of what was installed, when, by whom, and in what condition. Strata schemes should file all four with the building records.