Reline 04 5 min read Guide
From your call to a proven pipe: what actually happens
The whole journey step by step: the callback, the CCTV survey, the footage review, the rate card quote, the reline day and the proof pass.
Short answer: callback the same day, a CCTV survey usually within 48 hours, the footage reviewed with you, a fixed quote off the published rate card, then the reline day: clean, line, cure, junctions, and a post cure camera pass you keep. No step is a mystery and none of them is a surprise.
Step one: the call, answered
You tell us what the drain is doing: backing up after rain, gurgling, blocking in the same spot again. If it is overflowing right now, it routes to the emergency lane, 7 days. Otherwise we book the survey window and tell you what it costs before anyone drives anywhere.
Step two: the survey and the footage review
The crawler runs your line end to end, distance counter rolling. Then the part most of this trade skips: we watch the recording with you. Every fault gets pointed out at its metre mark. You keep the file whatever happens next, and if the fault sits past your boundary shaft, we say so, because that repair belongs to Sydney Water, not your wallet.
Same day
callback on every enquiry
Our response promise
48 hr
typical window to a booked survey
Our response promise
1 day
on site for most single line relines
Typical residential job
Demo site: canonical demo service figures, stated as the standard we hold.
Step three: the quote you can check
The quote is arithmetic from the survey: measured metres times the published rate, plus setup, plus each junction as its own line. You can check it against the rate card on this site before you approve it. The figure is then fixed in writing. It moves only if you ask for extra work, agreed in writing first.
Step four: the reline day
The crew jets the line clean, inverts the resin saturated liner, and cures it in place. A robotic cutter reopens each branch junction and seals it. Then the camera goes back down for the proof pass: the finished bore, recorded end to end. You get that footage with the written 50 year liner warranty, and the drains are usually back in service that evening.
How to be ready (it is not much)
- Know where your inspection openings are, if you know. If not, we find them.
- Have your preferred contact method ready for the footage review.
- Keep the handover package: warranty, footage, invoice. It matters at sale time.
The promise underneath the process
Nothing is quoted before it is filmed, nothing is invoiced before it is proven, and
nothing we hand you asks to be taken on trust. That is the whole system.
Common questions
How fast can you actually get here?
Emergencies (a drain overflowing now) run on 7 day CCTV callouts across Sydney. Non urgent surveys are typically booked within 48 hours. Either way you get a same day callback, because an enquiry sitting unanswered is this trade’s worst habit and we refuse it.
Do I need to be home for the survey?
For the survey itself, ideally yes for the footage walk through, though we can run it from external access points and review the recording with you by phone. For the reline day, you need working access points, not a hovering audience. Most customers leave for work.
How long until the drains are usable again?
Most single line residential relines are back in service the same evening. The liner cures in hours, the junctions are cut the same visit, and the proof pass runs before we leave. Longer or multi line jobs get a schedule in writing before they start.